Grade Results provides academic support services in addition to technical support. These resources are designed to help learners understand course content, receive timely assistance, and successfully complete their courses.
AvailableAcademic Support Resources
• Certified Online Instructors and Tutors: Students have access to highly qualified, certified teachers who provide academic guidance, answer content-related questions, clarify difficult concepts, and offer instructional support.
• Course-Based Learning Resources: Courses include structured lesson content, instructional videos, guided practice, assignments, assessments, supplemental materials, and standards-aligned academic content.
• Instructor Communication and Collaboration: Students may communicate with instructors through platform messaging, discussion forums, announcements, and other available collaboration tools to request academic assistance.
• AI Learning Assistant, Where Enabled: The lesson-specific AI learning assistant can provide explanations, guided support, and reinforcement related to the current lesson while encouraging students to think through the material.
• Progress Monitoring and Academic Feedback: Teachers monitor student progress and providefeedback through grading, assessments, assignment reviews, performance data,and individualized interventions when additional support is needed.
• Additional Reference Materials: When appropriate, courses may provide links to approved external educational resources, digital libraries, reference materials, writing resources, and other instructional content that supports course objectives.
Course Instructions
To make academic support clearly visible to learners,Grade Results will ensure that Course Instructions:
✓ Clearly distinguish academic supportfrom technical support.
✓ Identify the academic support services available for the course.
✓ Provide direct links or clear directions for accessing tutoring, instructor assistance, learning materials, writing support, library or reference resources, and other applicable services.
✓ Explain when and how students shouldrequest academic help.
SuggestedCourse Instructions Statement
Academic Support: Students who need help understanding course content may contact their certified online instructor or tutor using the communication tools available in the course. Additional support may include lesson resources, instructional videos, guided practice, supplemental materials, writing and reference resources, and approved digital library content. Students should use the links and contact information provided in the course to request assistance as early as possible.